Patient care is our priority, and although medicine is not an exact science, we strive to attend to you in the shortest possible time. As soon as we receive the notice, we will activate our medical team so that a professional can come to your accommodation, or to inform you of the nearest center you can go to for us to attend to you.
We handle emergencies 24 hours a day, thanks to the work of our team of doctors who answer the phone. We are available 365 days a year so that your vacations in Mallorca are peaceful. However, waiting times can change depending on the work there is and where the doctors are providing their attention.
Our commitment is to send you a doctor who speaks your language as soon as possible. In case you need an ambulance or require a transfer to a center, we will coordinate the transport and the medical care required. In addition, we take care of managing the direct payment with the international medical insurance you have contracted.
Yes, our medical professionals have the necessary equipment to perform basic tests and diagnostics. If more comprehensive explorations are needed, they will send the patient to the nearest center.
When the patient needs it, IMS Medical doctors can perform some tests on-site. These include blood and urine tests, glucose, allergy, or pregnancy tests, and even electrocardiograms. Our professionals will prescribe the necessary prescriptions and medicines, and if the patient needed surgical intervention or required more personalized attention, the transfer to the most suitable place for treatment would be organized.
Of course. Our professionals can provide medicines if the patient needs them and also deliver them to the patient’s home, accommodation, hotel, or tourist villa if they cannot go to a pharmacy to buy them. This is one of the services most valued by our clients since it is often difficult to find an open pharmacy that is not too far away.
It is a very practical service because, depending on the hours, it can be complicated
Of course, you can schedule an appointment in advance by calling 971 76 75 76 or sending an email to info@ims-medical.es. If you wish, we have a contact form to facilitate scheduling the visit. You just have to indicate the reason for the consultation, the language and place where you are, and the type of medical insurance.
If you use the form or send an email, an operator will contact you as soon as possible to confirm the doctor’s visit. This service is operational from Monday to Friday from 9:00 to 18:00.
Yes, we collaborate with international medical insurances so that your vacations in Cala d’Or are peaceful and backed up. We have agreements with the main companies: AXA, BUPA, CIGNA, ALLIANZ… to guarantee the best medical care for our clients in Spain. IMS Medical takes care of verifying the insurance coverage, obtaining the necessary authorizations, and managing direct payments, in addition to issuing the corresponding invoices. And if a patient needs an ambulance or must be transferred, we will take care of organizing everything and providing the necessary healthcare.
